Start with the source. Plan the treatment.

Odours can involve affected materials, residues, moisture or another unresolved source. Can Clean uses IICRC OCT-certified technicians to assess the reported problem and define a treatment approach suited to the property.

What happens in the first 24 hours

Review the incident history, affected areas, occupancy and access. Identify likely sources and conditions requiring another specialist. Establish the authorized scope before treatment; an initial conversation does not establish that every odour can be removed in one visit.

The service process

1. Review the history and affected area.
2. Identify and address the agreed source or affected materials.
3. Select appropriate cleaning and deodorization methods.
4. Define occupancy, access and any product/equipment restrictions for the work.
5. Review the outcome and document any remaining investigation or treatment.

Document the work

Record affected locations, methods, products where relevant, photos, follow-up observations and moisture readings when moisture is part of the assessed problem. For insured incidents, share the authorized records with the designated claim contacts.